Updated: October 1, 2024

We want you to be healthy and happy, which is why we stand behind our products and quality controls with a complete satisfaction guarantee. If any of our products you purchased from one of our authorized sellers in the United States do not work for you, then we have not earned your money, and you can return the product for a full refund, or receive a replacement product, within 45 days of the date of purchase.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim The Guarantee

To submit a Guarantee request, please Contact Us and have information available regarding where and when you purchased your product.  You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail your product to us at your costs, or provide other information to assist EuroMedica in processing your request.

If you did not purchase your product directly from EuroMedica, we ask that you first contact the seller from which you purchased your product to inquire about its return policy, as that will be the quickest and easiest way to receive your refund.

You must submit your Guarantee request within 45 days of the date of original purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where EuroMedica concludes that the purchaser has abused the Guarantee.  EuroMedica may amend or terminate the Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 866.842.7256 or info@euromedicausa.com.

Effective: October 7, 2024